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Privacy policy statement

Music for Life is a not-for-profit company and is not part of any other organisation or group. We do not provide any information to third parties for selling or marketing purposes. We process personal data only when we have one of six lawful bases to do so under Article 6 of the EU General Data Protection Regulations. Most commonly, such as when someone books lessons, data is collected and processed to enable us to fulfil contractual obligations or to enable us to respond to an individual’s request prior to entering into a contract for lessons.

Information we collect and why we collect it

Your Contact details

  • To enable us to answer questions, arrange lessons, communicate with you about any matter related to the course, including payment for the course.

Student details

  • We need to know the name of child, the school year they’re in (e.g. Y5), their gender (for statistical reporting), the school attended, and any special educational needs.
  • We keep a record of any further information you provide us with that you feel would be helpful e.g. previous musical experience, medical conditions.

What other information do we keep?

  • We may keep emails you send us in connection with a course or activity, and we may make a note of any other relevant information you give us on a pupils’ course record – if you phone with a problem you want us to look into, for example. That way, we have a simple history of the course that will help us to meet your needs as best we can.
  • We keep a record of any feedback voluntarily provided by you in order to help us deliver the best service we can.

How do we collect information about you?

  • When you provide it to make a booking request through our online Booking Portal, or provide it in writing, by email, or over the phone when you contact us to register interest or to book lessons or other Music for Life activities.
  • When you voluntarily provide feedback or correspond with us.
  • Students may NOT provide this information and are never asked to do so.

How long will we retain information about you?

  • Information provided at the time of booking the course or activity will be retained for 7 years, or as long as required to meet any legal obligations we have. After that time, all personal contact information will be erased.
  • Once you have informed us you wish to cancel further lessons and all matters in connection with the course or activity have been brought to a close, we will not contact you further unless you say we can.

Security of Information, Data Sharing and Processing of Payment Information

  • We are committed to safeguarding the privacy of our clients and website visitors. Personal details are collected via a secure, encrypted webpage and then stored in an encrypted database on a password protected server accessed by a very small number of people (just 5 as of May 2018). Please be aware that in spite of the stringent measures we take to ensure security, we cannot guarantee that unauthorised third parties will never be able to defeat the measures we have taken or use such personal information for improper purposes. You acknowledge that you provide personal information at your own risk.
  • Music for Life does not store or process credit or debit card details other than the last four digits of your card number. Details go directly to a financially regulated card payment service provider (Stripe) over an encrypted webpage and are processed on our portal in a way which is fully compliant with the Payment Card Industry (PCI) Security Standards Council. Validation of our continued compliance must be demonstrated annually.
  • We will share information with the card payment provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
  • Where it is legally required, or necessary and proportionate for the reasonable undertaking of our contracted business activities we may share personal information with bodies such as self-employed music tutors who we engage to provide tuition to students, schools, exam boards such as the Associated Board of the Royal School of Music, and law enforcement agencies.

Cookies

  • Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and remove cookies from your browser.

Other websites

  • Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

  • We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in May 2018.

Your rights

Access to your information and correction

  • You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at admin@localhost or write to us at Music for Life, PO Box 2071, Wrexham, LL12 9ZA.
  • We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Contact

  • Please contact us if you have any questions about our privacy policy or information we hold about you by email – admin@localhost – or by post by writing to Music for Life, PO Box 2071, Wrexham, LL12 9ZA. Music for Life is registered as a Data Controller with the Information Commissioner’s Office (ICO) under Data Protection Regulations. You can see more about our use of personal data by visiting the ICO website and reading the public register – https://ico.org.uk/esdwebpages/search – by searching using our registration number ZA083957, or alternatively do contact us for further information.
  • You have the right to object to the way we use your data. If you are unhappy with the way your information is treated, it is important to let us know.

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Praise for Music for Life

Mr and Mrs Hughes, Macclesfield

We have been extremely pleased with the service you have provided over the past 9 years. Your admin has been excellent and you have always been helpful and polite. Aidan started at All Hallows with Rosie and Linda in 2010. Rosie has been a fantastic teacher for all 3 of our children, enabling them each to develop their piano playing in the different directions they have chosen: jazz/improvisation, ARSM Diploma, and a non-exam route playing for enjoyment whilst still improving technical ability. They have thoroughly enjoyed their lessons, practised hard and made amazing progress. Credit is due to Rosie for treating them each as individuals and being flexible and creative enough to develop their own interests and coach them through the dreaded aural tests!
Linda was also fantastic teaching Aidan clarinet and enabled him to achieve the ARSM Diploma. With her encouragement Aidan now also regularly plays saxophone and is heavily in music at University: chamber, jazz and musicals. Our children also really enjoyed the jazz workshops you ran at All Hallows on a couple of occasions.
Many thanks to you all, and we hope you are able to continue to provide your excellent service to many more youngsters.

Dr Sims, Upton, Wirral

In 2 short years, my daughter has progressed to now starting work on grade 4 flute. We are absolutely delighted with this and so very grateful to Mrs Oade who has inspired and encouraged Rebekah so much. The standard of her teaching has been second to none and Rebekah has consistently undertaken her practice with no prompting.  We are now re-locating and can only hope that Rebekah’s new teacher is anywhere near as excellent as Mrs Oade.

Thank you to ‘Music for Life’. Rebekah was schooled in the private sector for prep and had music lessons arranged with individual instrument teachers. The system was nowhere near as efficient and required significantly more monitoring and intervention on my part. Please do keep doing what you’re doing, I’m sure it is changing so many young persons lives for the better!

Mrs Batchelor, Chester

I just wanted to say thank you to his tutors and MfL for inspiring my son and being brilliant, encouraging teachers. It has been a great experience for him. He is autistic and we have been amazed how he has progressed. It has given him confidence and been a calming influence for him.

Mrs Lavelle, Altrincham

Your emphasis on inclusion and excellence in seemingly equal measure is really remarkable. The performances were much more joyful and committed than anything we have seen before from people of that age and experience. Your choice of music, the type of arranging and the personalities of the people you employ clearly works very well and is something of a special formula.

Mrs Sadler, Crewe

As someone who has always taken a sympathetic and supportive interest in our daughter (whom you know to be severely /profoundly deaf ) we thought you would want to know that she has won a National competition for deaf musicians! Her prize includes a 2 day Masterclass, taught by specialists of national repute and then she is playing at the Birmingham Rep Theatre. Well done Mrs Turner and Music For Life!